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PRIVACY POLICY

Calypsoul cares about your privacy and the trust you place in us to protect your personal information. We have updated our Privacy Policy as of August 31, 2022. It describes how we collect, use, and share this information, along with your choices. It applies anytime you connect with us – by visiting our websites, social media pages, or contacting us by phone, email, or mail. By interacting with us in these and other ways, you are agreeing to our Privacy Policy. 

INFORMATION WE COLLECT

To help us personalize and improve your Calypsoul experience, we collect certain information when you connect with us, including when you:

  • Place an order

  • Return or exchange products

  • Visit our website

  • Create an account on our website

  • Enter a sweepstakes or contest

  • Join our mailing list

  • Take a survey

  • Contact customer service

Information you choose to provide may include:

  • Name

  • Mailing and/or street address

  • Telephone number

  • Email address

  • Payment information

  • Date of birth

  • Information about gift recipients (if sending an order to someone other than yourself)

  • Your correspondence, if you contact us.

When you visit our website, we automatically receive certain information from cookies and pixel tags, including:

  • Internet protocol (IP) address

  • Browsing history

  • Purchase history

  • Device information, such as location.

WHY WE COLLECT YOUR INFORMATION

It’s necessary for us to collect certain information to allow you to complete transactions and enjoy many Calypsoul features and services including:

  • Order status updates & tracking

  • Submitting comments and questions

  • Writing product reviews

  • Saving your purchase history

  • Returning or exchanging products and tracking your return package

  • Receiving information about products you’ve purchased (for example, in the case of a recall)

  • Signing up for an event or other experience

  • Managing your online account (such as saving your wish list)

  • Receiving catalogs, promotional emails, and notifications of upcoming events

  • Viewing advertisements that may be of interest to you

We also use this information to continually improve your experiences, from making our website easier to use to enhancing our products and customer service.

SHARING YOUR INFORMATION

Some of our services require us to share your information with other companies, who we partner with closely to ensure your privacy stays protected. These services include:

  • Shipping

  • Name and address verification

  • Email distribution

  • Processing returns and exchanges

  • Advertising & promotions

  • Fraud protection & investigation

  • Payment processing (see PayPal’s privacy policy at  paypal.com/privacy)

  • Advertising on third party platforms (which may combine the information we share with information already in their possession). These third parties have privacy policies of their own that apply to your use of their platforms and may offer you choices about which ads you see.

  • Partnering with third-party vendors such as Google Analytics to understand what content, experiences, and promotions are most relevant to you. To learn about how Google Analytics collects and processes data,  click here.

There are other rare occasions when we may be required to share specific information:

  • Upon the government’s request, in response to a court order, when we have a good faith belief that we are required to do so by law, or where otherwise permitted by law.

  • In connection with any merger, financing, acquisition, or dissolution transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our company or assets. If another company acquires our company or assets, that company may possess the personal information collected by us and will assume the consents and responsibilities regarding your personal information.

COOKIES & PIXEL TAGS

We gather information about how visitors navigate and use our website to deliver more personalized experiences, using "cookies" and other tools such as "pixel tags."

A cookie is a small data file stored by your web browser on your computer. Session cookies are erased when you close the web browser or browser tab. Persistent cookies remain on your computer’s storage until they expire or are deleted.

Some cookies are necessary for our website to work properly and enable you to place an item in your online shopping bag and to place an order on our web site. Other cookies allow us to enhance and personalize your online shopping experience.

Here are some examples of what cookies allow us to do:

  • Remember what items are in your shopping bag

  • Recognize you when you return to our website

  • Enable faster checkout if you have created an account at calypsoul.com

  • Understand how you reach our website and which products you’re looking for

  • Apply the preferences you’ve chosen.

If you set your browser to refuse all cookies, please  contact us directly to place your order.

We use pixel tags – a short snippet of code – to tell us how you use our website and help us share the products and content you’re most interested in. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us.

Some of our third-party vendors may also use cookies or pixel tags on our website to help you enjoy a more personalized experience.

PRIVACY OF CHILDREN

We’re committed to protecting the rights of children. Our website is not intended for use by children, and we do not knowingly collect personal information from anyone under the age of 16. If you believe that a child younger than 16 has provided personal information to us, please contact us so we can help.

INFORMATION SECURITY

We also encourage you to practice general internet safety guidelines, such as choosing a strong password for your calypsoul.com account, changing your password frequently, and signing out of your account when you are finished. Please note that Calypsoul will never ask for your password or credit card information over email.

POLICY CHANGES

If our practices change, we will update this Privacy Policy and notify you by updating the date above. We encourage you to review this policy periodically.

RIGHT TO DELETE

Contact us if you’d like to make a Right to Delete request.

You have the right to request deletion of your Personal Information that we collected or maintain, subject to certain exceptions.

Impacts of deletion include:

  • Your purchase history will no longer be accessible

  • We will not be able to look up your transactions for returns, previous gifts, or repairs

  • You will be required to provide a receipt for any future returns

  • You will no longer have access to your Calypsoul account at calypsoul.com 

Please note, we will continue to maintain limited information needed to comply with product recalls, fraud prevention, and other legal and business requirements.

In order to delete your information, the following steps are required by the law:

  • You submit a request to delete, and

  • We will separately confirm with you that you want your information deleted.

Once we receive and confirm your deletion request, we will delete (and direct our service providers to delete) your personal information from our records, within 45 days, unless an exception applies.

SALE OF PERSONAL INFORMATION

Calypsoul does not sell any collected personal information.

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